Summary
- All payments are processed by Paddle.com, our Merchant of Record.
- You may request a refund within 14 days of purchase.
- Refund requests are handled exclusively by Paddle in accordance with their refund policy.
- After 14 days, all transactions are final and non-refundable.
- Cancellation of your subscription is possible at any time with effect from the end of the current billing period.
1. Payment Processing
2. Refund Policy
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Start free trial →3. How to Request a Refund
4. Subscription Cancellation
5. Contact
Frequently asked questions
Can I get a refund?
Yes. You can request a refund within 14 days of your purchase date. Refund requests are processed by Paddle.com, our payment provider and Merchant of Record.
How do I request a refund?
Contact Paddle's support team directly via the receipt email you received, or reach out to us at support@winkelfactuur.nl and we will assist you with the refund process through Paddle.
What happens after the 14-day refund window?
After 14 days from your purchase date, all transactions are final and non-refundable. You can still cancel your subscription at any time to prevent future charges.
How long does a refund take to process?
Once approved, refunds are processed by Paddle within 14 days and returned to your original payment method.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and no further charges will be made.