Summary
- All payments for Winkel Factuur are processed by Paddle.com as our Merchant of Record. Your purchase is subject to Paddle's Buyer Terms.
- In line with Paddle's 14-day refund policy, you can request a full refund within 14 days of your purchase or renewal.
- Refund requests can be submitted directly to Paddle or to us at support@winkelfactuur.nl — we will forward your request to Paddle.
- Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days.
- After the 14-day period, refunds are assessed by Paddle on a case-by-case basis in accordance with its Buyer Terms.
- You can cancel your subscription at any time; cancellation takes effect at the end of the current billing period and prevents future charges.
1. Payment processing via Paddle
2. 14-day refund period
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4. Refunds after 14 days
5. Cancelling your subscription
6. Processing time
7. Contact
Frequently asked questions
Can I get a refund?
Yes. In line with Paddle's 14-day refund policy, you can request a full refund within 14 days of your purchase or renewal. Contact Paddle directly via your purchase confirmation or email us at support@winkelfactuur.nl and we will forward your request to Paddle.
How do I request a refund?
Reply to your Paddle purchase confirmation email, use Paddle's buyer support at paddle.net, or email us at support@winkelfactuur.nl with the email address you purchased with and your order number. Requests are processed by Paddle as our Merchant of Record.
How long does a refund take?
Once approved, Paddle issues the refund to your original payment method. Depending on your bank or card issuer, it usually takes 5–10 business days to appear on your statement.
What if more than 14 days have passed?
After the 14-day period, refund requests are assessed by Paddle on a case-by-case basis in accordance with its Buyer Terms. Contact us or Paddle and we will look at your situation.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time via your account settings or by emailing support@winkelfactuur.nl. Cancellation takes effect at the end of your current billing period, and no further charges will be made.