Summary
- No refunds for digital services under EU Directive 2011/83/EU Article 16(m) after service activation with user consent.
- Free trial with 50 invoices/month allows full testing before any financial commitment.
- Exceptions for severe technical problems unresolved within 14 business days and demonstrable double payments.
- Goodwill policy for exceptional cases evaluated individually with written evidence required.
- Disputes can be resolved via the European Online Dispute Resolution Platform.
1. Scope of Application
2. Nature of the Service
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Test all features without credit card. Automatic invoices within minutes.
Start free trial →3. Consumer Right of Withdrawal (Legal Basis)
4. Free Trial Period
5. Refund Policy
6. Cancellation and Termination
7. Suspension and Termination by Winkel Factuur
8. Exceptions and Goodwill Policy
9. Refund Request Procedure
10. Dispute Resolution
11. Payment Methods and Chargebacks
12. Changes to this Policy
13. Contact
Frequently asked questions
Can I get a refund after subscribing?
No. As a digital service that begins immediately upon activation, refunds are not available under EU Directive 2011/83/EU. You can test the platform free with 50 invoices/month before subscribing.
What if I experience severe technical problems?
If technical problems substantially hinder service delivery and cannot be resolved within 14 business days, you may be eligible for a pro-rata refund or subscription extension.
What happens if I am double-charged?
Demonstrable double payments are refunded within 14 business days. Contact support@winkelfactuur.nl with your transaction details.
How do I submit a refund request?
Send an email to support@winkelfactuur.nl with your account details, invoice/transaction number, a description of the problem, and any supporting evidence. Requests are evaluated within 14 business days.
Where can I escalate a dispute?
If you cannot reach an agreement, you can use the European Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr. Dutch law applies to this policy.