Refund Policy
Summary
- All payments for Winkel Factuur are processed by Paddle.com as our Merchant of Record. Your purchase is subject to Paddle's Buyer Terms.
- In line with Paddle's 14-day refund policy, you can request a full refund within 14 days of your purchase or renewal.
- Refund requests can be submitted directly to Paddle or to us at [email protected] — we will forward your request to Paddle.
- Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days.
- After the 14-day period, refunds are assessed by Paddle on a case-by-case basis in accordance with its Buyer Terms.
- You can cancel your subscription at any time; cancellation takes effect at the end of the current billing period and prevents future charges.
1. Payment processing via Paddle
All payments for Winkel Factuur services are processed by Paddle.com, which acts as our Merchant of Record. When you make a purchase, your transaction is subject to Paddle's Buyer Terms.
Paddle handles payment processing, VAT collection and the issuing of refunds.
2. 14-day refund period
In line with Paddle's Buyer Terms, you can request a full refund within 14 days of your purchase or subscription renewal.
This applies to both the first purchase and subsequent renewal charges of a subscription.
Approved refunds are issued in full to your original payment method.
3. How to request a refund
You can request a refund in any of the following ways:
• Reply to your Paddle purchase confirmation email
• Contact Paddle buyer support via paddle.net
• Email us at [email protected] — we will forward your request to Paddle
• Contact Paddle buyer support via paddle.net
• Email us at [email protected] — we will forward your request to Paddle
Please include the email address you purchased with and, if available, your order number so the request can be processed quickly.
4. Refunds after 14 days
After the 14-day period, refund requests are assessed by Paddle on a case-by-case basis in accordance with its Buyer Terms.
Paddle may decline requests in cases of abuse of the refund policy, as described in its Buyer Terms.
5. Cancelling your subscription
You can cancel your subscription at any time via:
• Your account settings in the dashboard
• Email to [email protected]
• Email to [email protected]
Cancellation takes effect at the end of the current billing period and prevents future charges. You retain access to the service until the end of the period you have paid for.
Cancelling does not by itself trigger a refund. If your latest charge falls within the 14-day refund period, you can request a refund as described above.
6. Processing time
Once a refund is approved, Paddle issues it to your original payment method.
Depending on your bank or card issuer, refunds usually appear on your statement within 5–10 business days.
7. Contact
For questions about this policy:
For payment-related questions, you can also contact Paddle directly via your purchase confirmation or paddle.net.
Frequently asked questions
Can I get a refund?
Yes. In line with Paddle's 14-day refund policy, you can request a full refund within 14 days of your purchase or renewal. Contact Paddle directly via your purchase confirmation or email us at [email protected] and we will forward your request to Paddle.
How do I request a refund?
Reply to your Paddle purchase confirmation email, use Paddle's buyer support at paddle.net, or email us at [email protected] with the email address you purchased with and your order number. Requests are processed by Paddle as our Merchant of Record.
How long does a refund take?
Once approved, Paddle issues the refund to your original payment method. Depending on your bank or card issuer, it usually takes 5–10 business days to appear on your statement.
What if more than 14 days have passed?
After the 14-day period, refund requests are assessed by Paddle on a case-by-case basis in accordance with its Buyer Terms. Contact us or Paddle and we will look at your situation.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time via your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period, and no further charges will be made.