Customers
The Winkel Factuur customers module bridges the gap between your invoicing, customer service, and European privacy legislation. You centralize customer profiles from bol.com, Amazon, Shopify, and WooCommerce while building trust with emails in your own tone of voice.
360-degree customer view
Winkel Factuur enriches every order with customer data such as language preferences, invoice history, and external references. This allows a support agent to see within seconds which invoices a customer has received, which credit notes have been created, and which alerts have been sent.
The customer portal is aligned with our strict guidelines: documents are available for seven years, secured with tokenized links, and linked to audit logs. Your customer can download invoices themselves, drastically reducing the number of support tickets.
Omnichannel communication
Bol.com customers automatically receive emails according to platform guidelines. You can add your own templates incorporating cross-sells or review requests. Amazon sellers use the same module to automate Request a Review without violating policy.
Shopify and WooCommerce merchants can integrate the customer portal into their own storefront. All outbound communication is logged, so you can see which message was sent and if it was delivered.
EU privacy and data governance
Winkel Factuur respects GDPR. Data is stored encrypted and is only visible to authorized users. When a customer requests data erasure, you can start an automated procedure from this module that deletes documents after the legal retention period.
In analytics, you see how often customers download documents and which countries have the highest digital adoption. This helps your compliance team demonstrate that customers have access to their data and that you have a clear data policy.
When you sell on multiple marketplaces and webshops, customer data can become fragmented across platforms. Winkel Factuur consolidates customer information from bol.com, Amazon, Shopify, and WooCommerce, creating a unified view of your buyer base with accurate billing details, VAT numbers, and order history.
The customer module ensures that every invoice and credit note is issued with correct recipient information, including validated VAT numbers for B2B transactions. Automatic deduplication prevents duplicate entries when the same customer orders through different channels, keeping your administration clean and compliant.
Access complete purchase histories, track customer-level return rates, and export customer data for CRM integration. By centralizing customer management, you reduce administrative overhead and improve the accuracy of your financial documents across all platforms.
Unified Customer Management Across All Sales Channels
When you sell on multiple marketplaces and webshops, customer data can become fragmented across platforms. Winkel Factuur consolidates customer information from bol.com, Amazon, Shopify, and WooCommerce, creating a unified view of your buyer base with accurate billing details, VAT numbers, and order history.
The customer module ensures that every invoice and credit note is issued with correct recipient information, including validated VAT numbers for B2B transactions. Automatic deduplication prevents duplicate entries when the same customer orders through different channels, keeping your administration clean and compliant.
Access complete purchase histories, track customer-level return rates, and export customer data for CRM integration. By centralizing customer management, you reduce administrative overhead and improve the accuracy of your financial documents across all platforms.