Refund and Return Policy

This refund and return policy applies to all services offered by Winkel Factuur ("we", "us", "the service"), a trading name of [Company Name], registered in the Netherlands.

By using our services, you agree to this policy. This policy forms an integral part of our Terms and Conditions.

Winkel Factuur provides digital services in the form of:

• Automated invoice creation and delivery
• Software-as-a-Service (SaaS) solutions
• API integrations with e-commerce platforms
• Digital reporting and analytics

Our services are delivered electronically immediately upon activation and are of a digital nature without physical carrier.

In accordance with the European Consumer Rights Directive (2011/83/EU), consumers generally have a right of withdrawal of 14 days.

However, the right of withdrawal explicitly expires when:

• Digital services whose performance has begun with your express prior consent (Article 16(m) of the Directive)

• Services that have been fully performed before the withdrawal period has expired

By activating a subscription or completing a payment, you give express consent to:

1. Immediately access the service
2. Directly use the full functionality
3. Waive your right of withdrawal in accordance with Article 16(m) of the Consumer Rights Directive

You acknowledge that by activating the service, the right of withdrawal has expired and refunds are no longer possible.

We offer new users a free trial period allowing you to test the service without obligation before proceeding to a paid subscription.

• The free trial period includes up to 50 invoices per month
• No credit card or payment details required
• Full access to basic functionality
• Cancellation possible at any time without cost

After the free period, you may transition to a paid subscription. By making this transition, you confirm that you:

• Have sufficient knowledge of the service
• Consider the service suitable for your business
• Voluntarily and knowingly waive your right of withdrawal upon activation

Given the nature of our digital services and the fact that the service is fully available immediately after payment, we offer no refunds for:

• Subscription fees already paid
• Services already delivered/used
• Automatic subscription renewals
• Upgrades or additional services

In case of serious technical problems that substantially hinder service delivery and cannot be resolved within 14 business days, you may be eligible for:

• A pro-rata refund for the non-delivered period, OR
• A proportional extension of your subscription

This is at the discretion of Winkel Factuur and requires written evidence of the technical problems.

In case of demonstrable double payment, the extra payment will be refunded within 14 business days.

You can cancel your subscription at any time via:

• Your account settings in the dashboard
• Email to [email protected]
• Written request

• Cancellation takes effect at the end of the current billing period
• Already paid amounts will not be refunded
• You retain access to the service until the end of the paid period

Subscriptions are automatically renewed unless you cancel at least 48 hours before the end of the billing period.

If you cancel mid-billing period, there is no pro-rata refund. However, you will have access to the service until the end of the already paid period.

We reserve the right to suspend or terminate your account in case of:

• Violation of our Terms and Conditions
• Fraudulent use or suspicious activities
• Non-payment or chargeback of payments
• Service abuse (spam, illegal activities)
• Demonstrable improper use of free limits

Upon termination by Winkel Factuur for the above reasons, there is no refund of already paid amounts.

After termination, your data is retained in accordance with our Privacy Policy. Download of your invoice data is possible for 30 days after termination.

Although we are not legally obliged to provide refunds for digital services, we may in exceptional cases consider a partial refund as a gesture of goodwill for:

• Prolonged technical problems (>14 days) that cannot be resolved
• Demonstrable serious misunderstandings about the service
• Medical emergencies or death (if proven with documents)

• Written request within 7 days of problem
• Detailed description and evidence
• Minimal use of service (<5% of available limits)
• Good faith shown in attempting to resolve the issue

Goodwill requests are evaluated individually. Decisions are final and not binding for future cases.

For a refund request (only for technical problems or double payment):

Send an email to [email protected] with:

• Your full name and account details
• Invoice/transaction number
• Detailed description of the problem
• Evidence (screenshots, error messages)
• Desired solution

• We will evaluate your request within 14 business days
• We may request additional information
• You will receive a written decision

• Refund to original payment method
• Processing time: 14-30 business days
• Any transaction fees are at your expense

Complaints about our service or this policy can be submitted to:

Email: [email protected]
We aim to handle complaints within 14 business days.

If we cannot reach an agreement, you can contact:

• The disputes committee (if applicable)
• The European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

Dutch law applies to this policy. Disputes will be submitted to the competent court in the Netherlands.

We accept payments via:

• iDEAL
• Credit card (Visa, MasterCard)
• Direct debit (SEPA)
• Other methods supported by iyzico

Unauthorized chargebacks are considered a violation of our terms:

• Your account will be immediately suspended
• Chargeback fees (€25-50) will be charged
• No access to service until debt is paid
• Possible legal action in case of fraud

Always contact us first in case of:

• Unrecognized transactions
• Technical problems
• Billing questions

We resolve 95% of problems within 48 hours without chargeback.

We reserve the right to modify this policy. Changes will be:

• Announced at least 30 days in advance by email
• Published on our website with effective date
• Applicable to new transactions after the effective date

Continued use of the service after changes means acceptance of the new policy.

For questions about this refund and return policy:

Winkel Factuur
Email: [email protected]
Website: https://winkelfactuur.nl

We aim to respond to your questions within 2 business days.